Frequently Asked Questions
FAQs
1. What is Novo Swiss?
Novo Swiss is a premier watch boutique located in Honeysuckle Drive, Newcastle. We are passionate about watches and dedicated to offering a curated selection of the finest timepieces.
2. Where is Novo Swiss located?
Novo Swiss is located at 31 Honeysuckle Drive, Newcastle, NSW, in the vibrant Honeysuckle precinct. Our boutique offers a beautiful waterfront shopping experience.
3. What types of watches do you sell?
We offer a wide range of watches, including classic, modern, limited edition, and luxury sports watches. Our collection features timepieces from prestigious brands known for their quality and craftsmanship.
4. Are the watches you sell authentic?
Yes, all our watches are 100% authentic as Novo Swiss is an authorised retailer for all brands we stock. We are committed to providing genuine, high-quality timepieces.
5. Do you offer watch servicing and repairs?
Novo Swiss would be pleased to assist with the servicing or repair of your watch. We facilitate the process, ensuring that all work is completed by the manufacturer to maintain the highest standards of quality and authenticity.
6. Can I visit your boutique to see the watches in person?
Absolutely! We welcome you to visit our boutique on Honeysuckle Drive, Newcastle. Our friendly and knowledgeable staff will be happy to assist you and provide personalized recommendations.
7. Do you offer any warranties on your watches?
Yes, all our watches come with a manufacturer’s warranty. The warranty period and coverage may vary depending on the brand. Please check the specific warranty details for each watch.
8. How can I stay updated on new arrivals and special offers?
You can stay updated by following us on social media and subscribing to our mailing list. We regularly share updates on new arrivals, special offers, and exclusive events.
9. What is your return policy?
At Novo Swiss, customer satisfaction is our top priority. Products purchased from Novo Swiss may be returned within 7 days of the date of purchase to the original store of purchase for exchange only for products of an equivalent value or a Novo Swiss gift card of equivalent value.
Any products returned must be in new, unworn and saleable condition and accompanied by the original sales receipt and original packaging.
Watches returned with a broken seal or those that fail to meet our quality standards, such as showing signs of wear, scratches, or damage will not be eligible for a refund. Please note that watches with rubber straps that have been sized (cut) are non-returnable.
Customised products or products purchased through special orders will not be eligible for return.
10. How can I contact Novo Swiss?
You can contact us via email at info@novoswiss.com.au. Our team is ready to assist you with any questions or concerns.
11. What payment methods do you accept?
We accept various payment methods, including cash, credit cards, debit cards, and electronic bank transfers.
payments also available.
Please visit our boutique or contact us for more information on payment options.
12. Do you offer gift certificates?
Yes, we offer gift certificates. They make the perfect gift for any watch enthusiast. Please visit our boutique or contact us to purchase a gift certificate.